Case Study
The Region of Stockholm
Anders Christensson was a project manager at the Region of Stockholm. The projects were about improvements for SL's safety centre.
Public transport in the County of Stockholm.
The Region of Stockholm is responsible for all publicly funded health care and public transport in the County of Stockholm. Public transport includes the metro, commuter trains, trams, buses and ferries. The Transport Administration of the region is responsible for public transport. SL is a public transport brand owned by the Region of Stockholm.
Programme: IT projects with a safety aspect
The Transport Administration had a programme called 'IT projects with a security aspect', which brought together a number of relatively independent projects. Anders was one of the project managers in the programme. He was responsible for two projects, a procurement project and a feasibility study. Both were aimed at improving IT support for SL's security centre.
Brief facts about the Stockholm Region case
Period: August 2012 - February 2014
Client: Public sector
Procurement: Yes according to LUF
Role: Project Manager, Feasibility Study
Project management: Programme Manager - Programme Steering Group
Project method: SL's own based on XLPM/PROPS
SL's Security Centre
SL's Security Centre is part of the work to make public transport in Stockholm safer. The safety centre is responsible for coordinating the people who work with safety on the roads, known as safety resources. The centre receives calls from the public about incidents, directs the safety resources and coordinates with the police. To carry out its work, the centre has IT support with access to CCTV images, its own radio system and a GIS application to locate safety resources.
Project: Procurement of surveillance systems
Anders was the project manager for the replacement of applications in SL's security centre.
The aim of the project was to ensure continued IT support for the security centre by replacing the existing application with two new surveillance applications:
- Video Management System (VMS) to manage SL's security cameras.
- Geographical Information System (GIS) to display the GPS position of security resources.
The existing application was nearing the end of its technical life, so the project timeline was critical, while a proper procurement had to be carried out.
Anders' Responsibilities
Anders' responsibilities included:
- Managing the project with three sub-projects.
- Reviewing the project plan to develop a realistic schedule and budget.
- Leading the procurement team, which consisted of representatives from Legal, Procurement, IT Administration and IT Security.
- Negotiating with suppliers in conjunction with buyers.
- Drafting contracts in conjunction with SL's lawyers.
- Leading the detailed planning of the delivery phase.
- Coordinate suppliers and their plans.
- Leading the development of an operational environment suitable for the management of video material.
- Reporting to the Programme Manager and Programme Director and attending Programme Steering Group meetings as required.
- Leading the work of the Reference Group, which included representatives from the Security Centre, Security Managers, Procurement, Subject Matter Experts and IT Administration.
Results of the Project
The GIS application went live in October 2013. During the work, it became clear that a more comprehensive approach was needed to achieve a good positioning of security resources. Therefore, a feasibility study was started as a separate project, see Feasibility Study Project: IT Support for the Control Centre below.
The camera application went live in October 2014. Together with the existing video cameras, the application now provides well-functioning support in the area of security. The system also supports the police in preliminary investigations. In April 2017, the application helped to quickly produce clear images of the murderer on Drottninggatan.
The project had a total budget of SEK 60 million. SL's internal project team had an average of eight members. There were three external suppliers, each of which had its own sub-project with its own project members. In total, about 40 people were involved in the project.
Feasibility Study Project: IT Support for SL's Security Centre
The IT systems for the security centre consisted of several applications from different suppliers. These were not integrated. This resulted in longer response times and a poor working environment.
The feasibility study started with a business analysis of current and possible future working practices. This was followed by an IT analysis. This included the development of business functions, overall requirements and identification of IT support.
A market analysis was then carried out to identify possible solutions and vendors.
A business analyst, a requirements analyst and an IT architect worked with Anders on the feasibility study. During the study, the team worked with the security centre, the IT department, the strategic development department, projects and potential suppliers.
Results of the Feasibility Study
The feasibility study showed that there are standard products for command centres that would solve many of the problems that existed in the security centre. In addition, a new solution would provide higher quality at a lower cost of ownership. The feasibility study presented a long term roadmap based on time and cost estimates from the vendors.
The cost of the feasibility study was approximately SEK 3.5 million over 12 months. Future activities were estimated at between SEK 5 million and SEK 60 million.
